1. Agreement
These terms apply to services supplied by Afterlight (“we”, “us”) to the client named in the relevant proposal or invoice (“you”). The proposal, accepted scope, invoice and these terms form the agreement. If a proposal expressly conflicts with these terms, the proposal applies to that conflict.
You accept the agreement when you approve a proposal, pay an invoice, or instruct us to begin work after receiving these terms.
2. The work
We will provide the services and deliverables described in the accepted proposal. Estimates, delivery dates and included revisions depend on you providing timely, accurate content, access and decisions. A delay in those items may move the delivery date.
Work outside the agreed scope, including extra pages, features, revisions, integrations or content work, requires written approval and may change the fee or timing before we proceed.
You confirm that material you supply can lawfully be used for the project and that your instructions do not infringe another person’s rights.
3. Fees and invoices
All prices are in Australian dollars and include GST. Project fees, instalments, due dates and accepted payment methods are shown in the proposal or invoice. Unless stated otherwise, invoices are payable through the secure PayPal link provided. You must tell us promptly if you reasonably dispute an invoice so we can investigate before taking recovery action.
We may pause project work while an undisputed project invoice remains overdue after written notice. Pausing work may change the delivery date. Reasonable third-party costs approved by you are payable in addition to our fees.
4. Ownership and licences
You retain ownership of content, trademarks, photographs and other material you supply. Once all invoices for the relevant project are paid, we assign to you the copyright we own in the final bespoke visual design and final project deliverables created specifically for you.
We retain ownership of our pre-existing tools, reusable code, methods, systems, know-how and working materials. To the extent any of those are embedded in the delivered website, we grant you a perpetual, worldwide, non-exclusive licence to use them as part of that website. Fonts, stock assets, plugins, platforms and other third-party material remain subject to their own licences.
Unless you ask us not to in writing, we may identify the project and show the completed public-facing work in our portfolio and marketing after launch. We will not publish confidential client-portal material.
5. Hosting and Afterlight Care
Every project requires an Afterlight Care plan to cover hosting, backups and support. The first 30 days after launch are included in the project fee. From day 31, the selected plan is billed at AUD $50, $100 or $150 per month including GST, as confirmed in your proposal or subscription approval. The package scope, billing date and inclusions are confirmed before activation. Growth Orbit includes Google Ads campaign setup, ongoing optimisation and a monthly performance report; advertising spend is billed separately. You may cancel a monthly package before its next renewal, subject to any notice period stated in the proposal. Cancelling care ends the included hosting and support when the paid service period expires; file handover is covered in section 6.
If an undisputed care-package payment remains unpaid for 14 days after its due date, we may suspend the hosted website after giving written notice and a reasonable opportunity to pay. Suspension means the public website may be temporarily unavailable; it does not transfer ownership to us or delete the project files. We will not suspend for an amount reasonably disputed in good faith while we investigate it.
Once cleared payment is received, we will take reasonable steps to restore hosting promptly, normally within two business days. Domain registrations, email, premium software and other third-party services are separate unless the proposal says they are included.
6. Client files and handover
The project portal is private storage for project files and communications. Client-visible website files remain stored in the portal and are not deleted solely because hosting is suspended or a care payment is overdue. You may request your website files at any time by emailing hello@afterlight.au.
When a file request is approved, we enable the file-handover switch on your profile. The portal then provides short-lived secure links to view or download files marked for client release. Internal working files, credentials, third-party licensed material and reusable Afterlight tools may be excluded.
We may remove files only at your request or where retention is unlawful, unsafe or technically impossible. We will give reasonable notice where practicable. The portal is not a substitute for your own long-term backup, and you should download and safely retain the final handover.
7. Privacy, confidentiality and security
Each party must protect the other’s confidential information and use it only for the project, except where disclosure is authorised or required by law. We use reasonable safeguards for portal access and private files, including access codes and time-limited download links, but no internet service can be guaranteed completely secure or continuously available.
We handle personal information only as needed to deliver the project, operate the portal, issue invoices and meet legal obligations. Third-party providers such as hosting platforms, email services and PayPal handle information under their own terms and privacy policies.
8. Responsibility and Australian Consumer Law
Nothing in the agreement excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded. Where the law permits us to limit liability for services not ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to supplying the affected services again or paying the reasonable cost of having them supplied again.
Neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. This limitation does not apply to fraud, wilful misconduct, confidentiality breaches, infringement caused by material a party supplied, or liability that cannot lawfully be limited.
9. Ending services
Either party may end an ongoing monthly service by written notice in accordance with the proposal. Either party may end the agreement for a material breach that is not fixed within a reasonable period after written notice. Ending the agreement does not remove accrued payment obligations or ownership and confidentiality provisions intended to continue.
If the project ends early, you pay for completed work and approved non-cancellable costs up to the end date. We will provide paid-for deliverables in their then-current form and make reasonable handover arrangements.
10. General
We will communicate important project, billing and suspension notices using the contact details you provide. You must keep those details current. Neither party is responsible for delay caused by events outside its reasonable control, but must communicate the impact and resume performance when reasonably possible.
The agreement is governed by the laws of Tasmania, Australia. Before court proceedings, both parties agree to try to resolve a dispute through good-faith discussion. These terms may be updated for future projects; the version incorporated into an existing agreement continues to apply unless both parties agree otherwise.